We offer a full refund in case:

you decide to cancel your order for any reason;

you place a custom order with us (for example purchase of a certain type of smart phone) which is simply not available in the market; or

you mistakenly place an order to go to a town or city which is out of our delivery range (i.e. our couriers and flower shops don’t operate there).

In the above cases your order will be cancelled and a full refund will be issued to the credit card/paypal account from which the order was originally placed. The amount of time it takes for your credit to show up on your bank statement depends on your bank.

If you placed an order Odessa Flower Delivery will attempt to fill the order as closely as possible, however if the container, flowers or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order where possible

When a customer allows substitutions this means that the sender is allowing Odessa Flower Delivery to use those flowers they have available to work with in trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so.